Privacy Policy

Privacy Policy

Last updated: 10 October 2026

Bayan Jewellery Australia Pty Ltd, trading as Bayan Jewels (“Bayan Jewels”, “we”, “us” or “our”), respects your privacy. This policy explains how we collect, use, store and disclose personal information when you visit our website, place an order, contact us or otherwise interact with us.

We handle personal information in accordance with applicable Australian privacy laws. Where the Australian Privacy Principles apply to us, we take reasonable steps to manage personal information in line with those principles.

1. Personal information we collect

The information we collect depends on how you interact with us. It may include:

• Contact details, such as your name, email address, phone number and billing or delivery address.
• Order information, such as the products you purchase, order number, delivery details and transaction status.
• Account information, if you create an account, such as your login details and saved addresses.
• Information you provide when contacting us, submitting a review, completing a form or making a request.
• Payment-related information needed to process your order. Payments are handled through our payment gateway; we do not ask you to send payment card details by email.
• Technical and usage information, such as your IP address, browser and device details, pages visited, and interactions with our website. This may be collected through cookies and similar technologies, depending on your browser settings and the services enabled on our website.

Please avoid including sensitive or unnecessary personal information when contacting us.

2. How we collect information

We may collect information directly from you when you place an order, create an account, contact us, submit a form or review, or subscribe to communications.

Some information is collected automatically when you use our website, including through cookies and similar technologies. We may also receive information from service providers that help us operate the website, process payments, deliver orders, or measure website activity.

3. How we use information

We may use personal information to:

• Process and fulfil orders, arrange delivery, and provide customer support.
• Manage your account and respond to questions, requests or complaints.
• Send order, service and account communications.
• Maintain, secure and improve our website, products and services.
• Understand website use and assess the performance of our website and marketing, where the relevant tools are enabled.
• Send marketing communications where permitted by law and, where required, with your consent. You can unsubscribe using the instructions in a marketing message.
• Meet legal, accounting and record-keeping obligations, and establish or respond to legal claims.

4. Payments

Payments are accepted in Australian dollars through our payment gateway. Payment information is processed by the relevant payment provider under its own privacy and security terms. We receive information needed to confirm and manage your transaction, such as its status and reference.

5. Cookies and similar technologies

Our website may use cookies and similar technologies to support essential website functions, remember preferences, understand website activity, and support advertising or marketing measurement where those services are enabled.

You can manage or block cookies through your browser settings. Some website functions may not work as intended if essential cookies are blocked. If a cookie preference tool is available on the website, you can also use it to manage the options it presents.

6. When we disclose personal information

We may disclose personal information to service providers where reasonably needed to operate our business and website. These providers may include:

• Our payment gateway provider, to process transactions.
• Australia Post, to deliver orders and provide delivery updates.
• Website hosting, maintenance, security and technology providers.
• Website analytics or advertising providers, where those tools are enabled.
• Communication and form providers that help us respond to enquiries or send communications.

We may also disclose information where required or authorised by law, to protect our rights or the safety of others, or in connection with a proposed or completed sale or restructure of our business.

We do not sell personal information.

7. Overseas handling of information

Some service providers may store or handle personal information outside Australia. The country or countries involved depend on the providers and services used. We will take steps required by applicable privacy laws when personal information is handled overseas.

8. How we protect and retain information

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. No method of transmitting or storing information online is completely secure.

We keep personal information only for as long as reasonably needed for the purposes described in this policy, including to fulfil orders, provide services, meet legal and accounting obligations, resolve disputes and protect our business. When information is no longer needed, we take reasonable steps to securely delete or de-identify it, where appropriate.

9. Accessing or correcting your information

You may ask us to access or correct personal information we hold about you. You can contact us using the details below. We may need to verify your identity before responding. In some circumstances, the law may permit or require us to refuse a request; if so, we will explain our decision where required.

10. Privacy questions or complaints

If you have a question or concern about how we have handled your personal information, please contact us using the details below. We will review and respond to your concern.

If the Australian Privacy Act applies to your complaint and you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner.

11. Links to other websites

Our website may link to third-party websites. Their privacy practices are governed by their own privacy policies, so please review those policies when visiting their websites. We are not responsible for the privacy practices of websites we do not operate.

12. Changes to this policy

We may update this policy from time to time. The updated version will be published on this page with a revised “Last updated” date. We encourage you to review this page periodically.

13. Contact us

For privacy questions, access or correction requests, or complaints, contact:

Bayan Jewellery Australia Pty Ltd
Trading as Bayan Jewels
Unit 3107, 57–61 City Road
Southbank VIC 3006
Australia

Email: contact@bayanjewels.com.au
Phone: +61 3 8658 7440
Contact page: https://bayanjewels.com.au/contact-us/