Change-of-Mind Returns and Exchanges – Because of the nature of our jewellery, we do not offer refunds for change of mind. If you would prefer a different piece, please contact Bayan Jewels within 30 days of receiving or collecting your order. We may consider an exchange on a case-by-case basis. Exchanges are not guaranteed and are accepted only after Bayan Jewels confirms approval and provides return instructions. Please contact us before sending anything back.
Conditions for an Approved Exchange – If we approve an exchange, the item must be unworn, unaltered and in its original condition. Please include the original packaging, certificate and tags supplied with the item, together with proof of purchase. We do not accept change-of-mind exchange requests for engraved, resized or custom-made pieces, or items marked as final sale. Customers are responsible for return shipping costs for approved non-faulty exchanges.
Nothing in this policy affects your rights under the Australian Consumer Law.
Faulty, Damaged or Incorrect Items – If you believe an item is faulty, damaged or not what you ordered, contact us at contact@bayanjewels.com.au with your order details and a description of the issue. You may include photographs to help us understand the problem. We will assess the issue and provide any remedy required under the Australian Consumer Law.
Your consumer rights are not limited to 30 days. Depending on the problem, your rights may include a repair, replacement or refund. We will reimburse reasonable return costs where required by law.
Return Postage – For a change-of-mind return that we have agreed to accept, you are responsible for the return postage cost unless we agree otherwise in writing. If an item is confirmed to have a problem covered by the Australian Consumer Law, we will handle return postage costs as required by law.
Inspection and Refund Processing – We will inspect an approved return after it arrives. For an approved change-of-mind return, if the item does not meet the agreed return conditions or is missing components, we may decline the discretionary return or discuss an appropriate adjustment with you.
Where a refund is approved, we will process it to the original payment method. Please allow 3–10 business days for processing after approval. The time for the funds to appear in your account may depend on your payment provider or bank.
Australian Consumer Law – Nothing in this policy excludes, restricts or modifies any right or remedy that cannot lawfully be excluded, restricted or modified, including rights under the Australian Consumer Law.